Field Services

Different hardware vendor technologies carry different support needs. Trying to manage these technologies in a disparate manner can use up a lot of time and IT resources. You can have central management and support for all your hardware technologies and users across Australia, New Zealand, Malaysia and the Philippines tailored to your specific requirements with Datacom’s field services.

With Datacom’s experience running some of Australasia’s largest IT networks you can rest assured we have the tools, support locations, logistics and resources to provide a trained field services engineer, regardless of location, within the required SLA. You’ll get full support 24 hours a day, seven days a week, 365 days a year, with skilled staff on hand to provide a fast response to any request. Know your business needs are met with field services personnel who are not only technically proficient, but who also understand your organisation and comply with client policies such as health and safety, security, escalation and change management.

Datacom have the facilities to securely hold spare parts, equipment or deployment stock and we provide a full range of sparing and logistics services.

Our field services team delivers:

• On-site service capability
• End-user support
• Maintenance
• Deployment
• Monitoring
• Support
• Secure disposal of hardware

And benefits include:

• 24/7 field service support
• Third-party vendor management; one call, no matter which vendor
• Vendor-independence with partners and service agents for all the key hardware vendors such as HP, Acer, IBM, Lenovo, and Cisco
• Spares and logistics management, including strategic positioning of spares to deliver a first time fix
• Integration with other Datacom services, such as desktop and server management to offer a total support package