Brisbane Festival’s flexibility to perform

Brisbane Festival is firmly established as the city’s biggest annual cultural event. This world-class festival showcases Brisbane as a cultural hub, featuring arts performances such as theatre, music, comedy and circus.

Datacom implemented a hybrid cloud and offsite server solution.

The Challenge

The Brisbane Festival wanted to tailor its Information and Communication Technology (ICT) environment to suit business needs. With a fluctuating workforce, they needed a system that could accommodate these rapid changes and enable staff to securely and efficiently access the server remotely, as well as have continuous access to a reliable help desk service.

The Solution

Based on Datacom’s reputation as an ICT service provider to various arts organisations, Brisbane Festival turned to us to tailor a solution.

Datacom implemented a hybrid cloud and offsite server solution to ensure business continuity. We also assisted in providing an enterprise-grade internet service with no user contention for faster access and unrestricted email size.

To facilitate flexible working patterns, Datacom installed a wireless network within the office, moved the team from traditional desktop workstations to a notebook environment and managed the installation of ancillary hardware.

Every aspect of the ICT rebuild was managed in collaboration with the client, from implementing a one-stage authentication remote access to liaising with other service providers to ensure a seamless integration of hardware.

“Datacom focused on ensuring the transition to a new ICT environment went as smoothly as possible. We found the team really great – we always knew where everything was up to and if anything came up that wasn’t as expected we worked together to create a solution. They were the best choice because they could offer us the stable and flexible ICT environment we were looking for within our targeted market value.”

Julia Herne – Administration Manager, Brisbane Festival


Brisbane Festival’s new and improved ICT environment has enabled staff the flexibility to move around the office and collaborate away from their desks, while still being connected to the server. It has also helped to increase productivity by minimising administrative tasks and enabling staff to focus on daily business functions. The Brisbane Festival now partners with Datacom for all its ICT needs, including the provision of all managed services.