Fulton Hogan leverages off trans-Tasman strengths

Fulton Hogan is a truly Australasian company, with its head office in Christchurch. Datacom signed a three-year agreement to provide service desk and infrastructure management delivered trans-Tasman from Auckland, with assistance from Datacom teams in Christchurch and Melbourne.

Fulton Hogan CIO Brian Northern says Datacom ticked all the boxes.

The Challenge

Construction company Fulton Hogan has revenues of over $2.7 billion and 5,500 staff across Australia and New Zealand. It needed a unified IT solution throughout the region to service the business.

The company also sought value, both in terms of cost savings and the opportunity to improve services to customers. It wanted clearly defined roles and responsibilities around agreed service levels and governance structures.

The Solution

Through our regional reach, Datacom provided coordinated services based on a single service contract spanning all Fulton Hogan’s operations across Australia and New Zealand.

We provide managed infrastructure services spanning distributed computing, server support, network support, security support service management, service desk, procurement (hardware and software) and project services.

Relationship management, service delivery management and technical architecture are provided from both New Zealand and Victoria, aligned to Fulton Hogan’s primary touch points. Procurement and project functions are also delivered from both geographies.

Having a single trans-Tasman partner enables Fulton Hogan to have a common and consistent view of service throughout their organisation. Initiatives to drive down cost, increase efficiency, or deploy new group-wide systems are able to be coordinated more efficiently than in the past.

From the very first day, key performance measures were being met or exceeded.

While it is early days in the relationship the positive feedback from across Fulton Hogan has reinforced that we are on the right track.

"Datacom ticked all the boxes. We are very pleased to go forward with Datacom as a key IT partner as we work to provide continuous improvement in service delivery and greater responsiveness to customer and business needs."

Brian Northern - CIO, Fulton Hogan