IT Strategy

At Datacom, we are committed to building long-term partnerships with our clients through managed services strategy.  We openly talk about how we can reduce operational expenditure and are committed to driving operational efficiencies for the benefit of our clients. Incident prevention, automation and self-service are all fundamental to our delivery model.

In order to stay competitive and to achieve business objectives, all organisations strive to reduce costs, improve productivity, increase flexibility and operate more efficiently. One of the most efficient ways of achieving this is to focus on Shift Left and continual improvement. Shifting left means empowering your people on the front line of customer service with the tools and knowledge to resolve issues without moving further up the chain. A Shift Left strategy means customers are happy, as their problems are resolved quickly and efficiently. Importantly for the business, the issue is resolved at the lowest cost-level.

Managed Services IT strategy with Datacom lets you:

• Decrease your total cost of ownership with a Shift Left methodology that engages the lowest cost of resources to help resolve support issues quickly
• Use continual improvement strategy to empower data-driven decision making, meet stakeholder needs and benchmark against goals
• Reduce operational expenditure and drive efficiencies through the Datacom Delivery Methodology, built upon ITIL best practice