Salesforce.com

Named a leader in Gartner’s 2015 Magic Quadrant for Sales Force Automation, Salesforce offers a 100% cloud based CRM solution that can be accessed across mobile devices, providing a faster and more accessible way to engage with customers.

Salesforce delivers a CRM platform that improves business processes, minimises inconsistencies in information and provides you with a single customer view. 

Datacom’s specialist Salesforce practice has years of experience implementing Salesforce solutions, from rapid deadlines and varying levels of complexity and integration, to more simple out of the box solutions. Datacom’s Salesforce practice can deploy a CRM solution in one of Salesforce’s five core areas:

• Sales Cloud - an array of cloud-based tools that help you score more wins, increase productivity, and keep the pipeline filled with solid leads
• Service Cloud - call-centre software and self-service portals that enhances customer service with more responsive, intuitive and flexible support that anticipates needs
• Marketing Cloud - personalized, cross-channel customer journeys that deliver exceptional brand experiences via email, mobile, social, Web and more
• Analytics Cloud - drills down into any dataset, gets instant answers and collaborates with your team on any device, anywhere - all at speeds no other analytics solution can match
• Community Cloud - harnesses the power of social and mobile to create lively communities for rich customer engagement, employee collaboration and alignment with resellers, partners and distributors